The Slow Elevator Problem. The Disney Waiting Problem. Continue reading Solving the right problem the elevator way.
If she automatically assumes that the problem is that the elevator is too slow she will probably look for mechanical solutions like upgrading the engine or retooling the algorithm. The owner has many options to fix this seemingly slow elevator issue. A building manager gets complaints from her tenants about a slow elevator.
Feasible solutions were then brought to the table such as putting mirrors hand.
Maybe there isnt a good solution to that problem maybe elminating complaints is good enough but I think we should be careful about what we consider creative solutions to a problem if they dont actually address that problem. Critical in this case because when guests say the elevators run too slowly speeding up them up even if it were an affordable option may not stop the complaints. Why the Right Problem Matters - Slow Elevator Problem - YouTube. Waiting times for elevators at peak hours they said were excessively long.